THE AI LABEL / ORDER SUPPORT
Let’s make it right.
Start a request for an item that arrived damaged, doesn’t work, is incorrect or missing, or for a delivery issue. We’ll record your case and submit eligible supplier disputes to CJ for review.
01 / FIND YOUR ORDER
02 / TELL US WHAT HAPPENED
REQUEST RECEIVED
Your case number
Keep this number. Our support desk has your request. For an issue requiring additional evidence, we may contact you at the checkout email. CJ reviews supplier disputes; a request is not an automatic refund or replacement.
Need help? Email support ↗Don’t mail anything back unless we send written return instructions. CJ’s current policy asks for ordinary electronic product issues to be reported within 30 days of delivery. Read warranty & after-sales details ↗