THE AI LABEL / RETURNS

Returns & refunds.

Contact us before returning an item. Orders are fulfilled through CJdropshipping, whose current after-sales policy handles eligible cases through a supplier dispute. CJ may ask for photos or video, and may require a return only after reviewing the case. Do not mail items to a CJ address or another address unless The AI Label sends written instructions.

For damaged, defective, incorrect, missing or delayed orders, submit a request using the secure form. It will create a case in our support desk, and eligible requests can be checked against the CJ order and filed with CJ from the same desk.

Start a return or order issue request ↗

Where CJ approves a refund or replacement, we’ll coordinate the next steps with you. A supplier review is not an automatic approval, and nothing here limits consumer rights that cannot legally be waived.

Supplier rules: CJ Refund, Resend and Returns Policy ↗