Shipping, without the guesswork.

United States delivery estimate

CJ’s general estimate for shipping to the U.S. is about 10–15 days in transit after dispatch. This is a supplier estimate, not a guaranteed delivery date. The actual route and estimate can vary by product and destination.

Order processing happens before transit. CJ currently describes processing as roughly 2–3 days when warehouse stock is available, and usually 2–5 days when an item must first be sourced. Its U.S. FAQ gives a 2–4 day estimate for some supplier-sourced orders. Stock and the selected fulfillment route can change the timing.

What you’ll see on product listings

Listings show the general U.S. delivery estimate so you can plan before adding an item to your bag. It is not a product-specific carrier quote. Weather, customs, carrier operations, local delivery conditions and inventory can cause delays.

Shipping charges and the delivery method must be confirmed for the exact product, variant and address before checkout is enabled. We will show the applicable charge before you place an order.

Tracking and delivery issues

When tracking is available, use the tracking details sent with your order. Please check that your shipping address is complete and monitor carrier notices about pickup or delivery. If the tracking appears stuck, the package is marked delivered but missing, or you need help, email zerobytewaste@proton.me with your order number and the latest tracking status. We’ll review it with CJ and the carrier.

How a CJ shipping claim works

Customers contact The AI Label; we handle the supplier case through CJ. Under CJ’s current policy, the usual U.S. delayed-order review threshold is 45 days after the order leaves the CJ warehouse. That threshold is for opening a supplier dispute, not a promised delivery window, and some shipping methods have different rules or are excluded.

See our Warranty & after-sales page for issue reporting and evidence details.