When something isn’t right.

How to request help

1. Email zerobytewaste@proton.me with your The AI Label order number, the product, a short description of the issue and the date you received it.
2. For damage or a defect, include clear photos and, when a photo does not show the issue, a short video. Keep the product and packaging until we reply.
3. For a wrong or missing item, send photos of the item and packaging and tell us exactly what is missing or incorrect.
4. We’ll review the report and, when it fits CJ’s policy, submit the supplier dispute through our CJ account. We’ll contact you if CJ asks for more evidence or asks for the item to be returned.

Please don’t ship a product back unless we give you written return instructions. CJ says returns may be requested during a dispute; its policy generally routes approved returns to a CJ warehouse in China. Unrequested international returns can be costly and may not be accepted.

Report problems promptly

CJ’s current policy says complaints about ordinary electronic products should be raised within 30 days after delivery. Please email us as soon as you notice an issue so we have time to review it and submit any eligible CJ case.

For U.S. orders reported as delayed, CJ’s usual dispute threshold is 45 days after dispatch from its warehouse. This is a point when CJ may review a delayed-order dispute, not an expected delivery time or an automatic refund date. Some shipping methods and tracking situations have different rules.

What CJ may offer

• Severely damaged products: CJ’s policy describes a full refund or replacement.
• Partially damaged products: CJ may offer a partial refund or replacement.
• Incorrect products: CJ describes a full refund or replacement; missing parts may be handled with a partial refund, replacement part or replacement product depending on how they affect function.
• Delayed or not-received orders: CJ reviews tracking and shipment details; a claim is not guaranteed, and a parcel marked delivered may require additional evidence.

CJ makes the supplier-side decision after reviewing the evidence. If CJ approves a remedy, The AI Label will coordinate the next steps with you.

Not a blanket product warranty

This page explains how we help route eligible after-sales requests to our supplier. It does not promise a separate repair plan, a fixed warranty period, or automatic refund or replacement for every product. Nothing here limits consumer rights that cannot legally be waived.